DELIVERY INFO

COVID-19

Due to COVID-19, our store operations and services have also been impacted.

We are currently experiencing some product replenishment issues, and we no longer allowing any pick-ups from our Somersby warehouse. We are only sending orders by delivery.

For more information – CLICK HERE

Delivery Prices

We offer competitive shipping costs. Cost is calculated by the weight of the order and distance travelled.

You can check the freight cost of any item that is in stock by adding it to your cart, clicking ‘View Cart’ and entering your postcode.

Delivery Companies

We primarily use Direct Freight Express and Australia Post.

Do you deliver orders Australia-wide?

Coops and Cages ship to all Australian states and territories.

We use Direct Freight Express and Australia Post.

They typically deliver to your door. The only exception may be if you live in a rural area that doesn’t get couriers. If this is the case, you may be required to collect your order from a local depot or collection point.

We are unable to deliver outside of Australia.

Delivery Times

We aim to dispatch all orders by the next business day.  This speeds up lead times.  

Parcels are usually delivered in 1-2 business days to Sydney, Melbourne and Brisbane, add another day or two if you are close to these cities.  Adelaide is usually 3-4 days with another day or two to country SA.  For other locations, please contact us for a delivery estimate to your area.

Times can be longer in peak periods and around holidays.

Please note we are unable to guarantee any delivery date.  We are only able to provide estimates.

We do not offer express shipping.

Tracking Your Order

Our carriers will email tracking details to you as soon as the order is accepted in their system. This email may go to your Junk Mail folder.

You can track delivery progress on their websites.

If You're Not Home...

Delivery drivers will leave the goods if you are not home (unless you advise us to the contrary).  We won’t require a POD but the parcels are your responsibility if left.  If you are not likely to be home, you can let us know a place that you would like the parcels left.  The driver won’t leave the parcels if he/she thinks it’s not secure.  

If you are not home and you advise it is not okay to leave when Australia Post arrives, they will take it to the nearest Australia Post Office and you will have to pick it up.  If this happens with Direct Freight Express, they will attempt re-delivery at a later date.  This is not ideal and it is better to have a successful delivery first time.

We will require ‘OK to leave’ for our larger items as the re-delivery fee is quite expensive and there is a higher chance of damage.

Hard to Find or Remote Deliveries

Let us know if your delivery location is a bit different to normal.  We can make a note for the driver on our online dispatch system.  Just let us know when you make your order.  Supplying your phone number(s) helps, especially if you are out of town.

They typically deliver to your door.  The only exception may be if you live in a rural area that doesn’t get couriers.  If this is the case, you may be required to collect your item from a local depot or collection point.

Is pickup available from your warehouse?

Unfortunately, pick up is not available from our warehouse. We send orders via delivery only.

This allows us to dispatch online orders as quickly as possible.

Delivery Issues

If you have only received part of your order, please note it is common for consignments to be seperated during transit. The other boxes are usually only a day or two behind. Please check your tracking details to see where your missing boxes are.

Occasionally, orders get lost with our carriers.  We send out thousands of orders a year and only 1 or 2 get lost.  Our carriers have advanced barcode tracking systems so we can usually track a “lost” item down pretty quickly.  In the unlikely event that this happens to your order, once it is clear that the item is lost we will usually redirect the consignment back to us and send out a new item to you at our cost.  

Very occasionally, goods get damaged in transit.  If your item arrives damaged, please visit our Product Warranty page for help.  Products that get damaged in transit will be redesigned to make them more durable or have the packaging redesigned.  If we feel that there still is an unacceptable damage rate, we will stop selling the item.  

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