FREQUENTLY ASKED QUESTIONS

How can I buy your products?

Order via this website. Payment options are Visa, Mastercard, Paypal, bank deposit, Afterpay or Zip. If you are having any issues using the website, please contact us for assistance.

Payment details:

  • Bank deposit payments must be paid within 2 working days to ensure product choice is available.
  • Afterpay limit is $2,000 per order.
  • Only one payment method per order is allowed.
Is pick up available from your warehouse?

Unfortunately, pick up is not available from our warehouse. We send orders via delivery only.

This allows us to dispatch online orders as quickly as possible.

Do you have a showroom?

No, we do not have a showroom.

This helps us offer you prices that are lower than our competition and pet stores, while still maintaining such a high quality.

All of the dimensions, carton sizes, images and other information can be found on the product pages provided.

The item is out of stock, when will it be available?

We aim to keep all products in stock all the time.

If you come across an item out of stock that you are interested in, email us and we can check the product’s ETA.

I get an error when placing an order, what now?

Please contact us for assistance.

It will depend on what the error is. If you are able to send us a screenshot of the error, the exact text of what it said or the error code, it will help us assist you. 

I have not received an email confirmation or tracking information.

The email might be in your junk or spam folder.

If you cannot find the emails in there, simply notify us via email that you have not received any communication and we will send you through any information that you require.

Can I cancel my order?

We will always try to cancel the order upon your request. However, as we dispatch orders so quickly, there is a high probability that your order has already gone out.

If the order has already left our warehouse and you would still like to go ahead with cancelling the order, please see Refunds & Returns for more information.

My box says a different product to the one I purchased online.

Please check that the dimensions are the same as the product you purchased online before contacting us. Our products are used for multiple animals and occasionally the product is exactly the same but advertised with a different name.

Didn’t Find Your Questions?

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