Frequently Asked Questions

How can I purchase products?

Order via this website. Payment options are Visa, Mastercard, Paypal, bank deposit, Afterpay or Zip. If you are having any issues using the website, please contact us for assistance.


Do you have a number I can call for assistance?

Yes, we do. Please contact us on 02 4340 4200.

We are here 9:00-4:30 Monday-Friday. Outside these hours you can leave us a voicemail and we will call back as soon as we can.

I get an error when placing an order, what now?

It really does depend on what the error of the order is – if you are able to send us a ‘screen shot’ of the error, the exact text of what it said or even the error code, it will help us with assisting you. 

Am I able to receive updates about new product?

Yes, you sure can get updates to new products that we release. If you would like to be added to our exclusive updates list, please send us a request email 

Note: If you have already purchased a product and agreed to our email terms, we have already placed your email into our email notification subscriber list.

How can I get more information?

You will find more information within each product page, however if this customer support page and the product page does not answer all of your questions, please feel free to email us at:

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