PRODUCT INFO

How can I get more information?

You will find more information within each product page, however if this customer support page and the product page does not answer all of your questions, please feel free to email us at: support@coopsandcages.com.au

Do you have a showroom for me to see the products?

No, we do not have a display room. This helps us offer you prices that are lower than our competition and pet stores, while still maintaining such a high quality. All of the dimensions, carton items, images and other information can be found on the product pages provided.

Are the products delivered already assembled?

All of our products are flat packed however, we have already put wire on the frames, assembled the roof parts, walls, etc. So all that is required for you to assemble the enclosure it place 4 walls and a roof together.

What are the required building tools?

We include easy to use instructions, all screws and hardware. You will need a cordless drill or cordless screwdriver with a Phillips head bit. A few products require a shifting spanner for assembly.

Are the products easy to assemble?

Yes, we go through a lot of product testing to ensure that the enclosures can be erected by 2 people easily. 

If you feel that there might be an issue with the weight or size, please hire a handyman (or a younger friend/relative) to put it together for you.

Are the enclosures fox proof?

We have never heard of a fox getting through the mesh or breaking the timber but a couple of customers have told us that foxes have tried to dig their way in.

If you are worried about foxes we recommend that you buy some chicken wire and sit the hutch/coop on it so the foxes can’t dig their way in. Chicken wire will also stop rabbits from burrowing.

Are the products able to be used with other animals?

Yes, you can use the products for different animals. A lot of our customers use our chicken coops as cat runs and rabbit houses. Same goes for our dog pens, where they use them to fence off their gardens from kids, etc.

The box says a different product to the one I bought online?

Please check that the dimensions are the same as the product you purchased online before contacting us. Our products are usable for multiple animals and occassionally the product is exactly the same but advertised with a different name.

Do you supply bases for coops and enclosures?

Unfortunately, some of our enclosures do not include a base but we do suggest ‘chicken wire’ as an easy to install and effective solution (approx. $10 from a hardware store).

Do you have additional photos for products?

Our product pages have a great array of photos, however if you email us via support@coopsandcages.com.au we will try and get some more photos and images for you (if we have any).

The item is out of stock, when will it be available?

We never usually run out of stock. However, if we do, we estimate that the products should be back in stock within a couple of weeks. If you come across an item that you really want, email us and we can check the product’s ETA.

How many animals can fit into a certain enclosure?

Our product descriptions include a recommendation on how many animals can fit inside each enclosure.

These are only a suggestion as animals are not all the same size, shape or energy levels, so please measure your animals and evaluate the products before you purchase.

What are the exact dimensions of the product?

Within the product page, look under the ‘Dimensions’ heading and you will see the exact measurements for everything such as bar widths, internal compartments, external areas, etc.

Can I get an extension or add-on if I need more space?

Some products do have extension runs available.

Others do not. Being able to supply them for our full product range would not be feasible. Please make sure that you order the correct size from the start.

What is the weight and amount of cartons per product?

We have the carton weight (which will approximately be the weight of the pet enclosure), approximate carton sizes and carton quantity listed in every product page.

What maintenance is required on all wooden products?

If you are planning on leaving any of our kennels, coops & hutches in elements of weather, we suggest that twice a year you should apply a coat of deck oil or deck sealer. This will increase longevity of your purchases.

What ground type should we lay our enclosure on?

Concrete / Bricks: These are okay options, as it stops predators digging in and prevents wood rot but ensure your put plenty of hay onto the ground.

Grass / Dirt: This is the best option, but we suggest to lay some pressure treated lumber along the bottom of the hutch (50% in dirt and 50% above dirt). This will stop wood rot, help deter predators digging and help secure it to the ground.

Can I paint the kennels, coops and hutches?

Our kennels, coops & hutches come coated in non-toxic water based stain. You can paint straight over it without needing to sand it back.

The safety of your pets is the most important thing. We recommend you use waterproof and non-poisonous paint.

Is it possible to alter the product assembly or layout?

We do not recommend trying to swap sides of doors, nest boxes, not using stands, etc, as not following the correct instructions can sometimes cause issues with the products.

However, this has been successfully completed by various ‘handy’ customers.

Is the wood termite and pest proof?

DO NOT use a termite treatment on your kennel, coop or hutch, as this can be poisonous to humans and your lovely animals.

The wood is manufactured under high temperature, meaning the humidity levels have created the wood to be less appealing to termites. We have never ran into an issue at all with termites damaging any products.

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