You will find more information within each product page, however if this customer support page and the product page does not answer all of your questions, please feel free to email us at: firstname.lastname@example.org
No, we do not have a display room. This helps us offer you prices that are lower than our competition and pet stores, while still maintaining such a high quality. All of the dimensions, carton items, images and other information can be found on the product pages provided.
All of our products are flat packed however, we have already put wire on the frames, assembled the roof parts, walls, etc. So all that is required for you to assemble the enclosure it place 4 walls and a roof together.
We include easy to use instructions, all screws and hardware. You will need a cordless drill or cordless screwdriver with a Phillips head bit. A few products require a shifting spanner for assembly.
Yes, we go through a lot of product testing to ensure that the enclosures can be erected by 2 people easily.
If you feel that there might be an issue with the weight or size, please hire a handyman (or a younger friend/relative) to put it together for you.
We have never heard of a fox getting through the mesh or breaking the timber but a couple of customers have told us that foxes have tried to dig their way in.
If you are worried about foxes we recommend that you buy some chicken wire and sit the hutch/coop on it so the foxes can’t dig their way in. Chicken wire will also stop rabbits from burrowing.
Yes, you can use the products for different animals. A lot of our customers use our chicken coops as cat runs and rabbit houses. Same goes for our dog pens, where they use them to fence off their gardens from kids, etc.
Please check that the dimensions are the same as the product you purchased online before contacting us. Our products are usable for multiple animals and occassionally the product is exactly the same but advertised with a different name.
Unfortunately, some of our enclosures do not include a base but we do suggest ‘chicken wire’ as an easy to install and effective solution (approx. $10 from a hardware store).
Our product pages have a great array of photos, however if you email us via email@example.com we will try and get some more photos and images for you (if we have any).
We never usually run out of stock. However, if we do, we estimate that the products should be back in stock within a couple of weeks. If you come across an item that you really want, email us and we can check the product’s ETA.
Sizing & Weight
Our product descriptions include a recommendation on how many animals can fit inside each enclosure.
These are only a suggestion as animals are not all the same size, shape or energy levels, so please measure your animals and evaluate the products before you purchase.
Within the product page, look under the ‘Dimensions’ heading and you will see the exact measurements for everything such as bar widths, internal compartments, external areas, etc.
Some products do have extension runs available.
Others do not. Being able to supply them for our full product range would not be feasible. Please make sure that you order the correct size from the start.
We have the carton weight (which will approximately be the weight of the pet enclosure), approximate carton sizes and carton quantity listed in every product page.
Maintenance & Care
If you are planning on leaving any of our kennels, coops & hutches in elements of weather, we suggest that twice a year you should apply a coat of deck oil or deck sealer. This will increase longevity of your purchases.
Concrete / Bricks: These are okay options, as it stops predators digging in and prevents wood rot but ensure your put plenty of hay onto the ground.
Grass / Dirt: This is the best option, but we suggest to lay some pressure treated lumber along the bottom of the hutch (50% in dirt and 50% above dirt). This will stop wood rot, help deter predators digging and help secure it to the ground.
Our kennels, coops & hutches come coated in non-toxic water based stain. You can paint straight over it without needing to sand it back.
The safety of your pets is the most important thing. We recommend you use waterproof and non-poisonous paint.
We do not recommend trying to swap sides of doors, nest boxes, not using stands, etc, as not following the correct instructions can sometimes cause issues with the products.
However, this has been successfully completed by various ‘handy’ customers.
DO NOT use a termite treatment on your kennel, coop or hutch, as this can be poisonous to humans and your lovely animals.
The wood is manufactured under high temperature, meaning the humidity levels have created the wood to be less appealing to termites. We have never ran into an issue at all with termites damaging any products.